About Me
Driven business analyst, with over 5 years of experience who ensures stakeholder satisfaction through constant communication and relationship building – producing consistent, quality results and ensuring RoI on high-value projects and programs especially in Contact Center Technologies. Forward-thinking, solution architect with an ability to deploy technology initiatives and applications that support business systems. Exposure in analyzing current technology processes and visualizing more efficient and streamlined solutions, by implementing Bots using RPA (Uipath) in Contact Center and telecom domain. Extensive qualifications in all aspects of software and project life cycle development with expert project management abilities. Skilled at strengthening relationships with peers and senior leadership, building consensus, and eliciting clear decisions from clients and all levels of stakeholders.My Services
BRITISH ACCENT ADAPTATION - Learn effective communication with a British Accent
PSYCHOMETRIC - Discover your true potential with psychometric tests.
INTERVIEW ETIQUETTES AND FAQs - Ace the interview with professional etiquettes
MOCK INTERVIEWS - fight performance anxiety
RESUME WRITING - A resume to get you your dream job
LINKEDIN PROFILE WRITING - Enhanced Professional Visibility with LinkedIn
PROBE SESSION- Systematic study of a candidate's potential.
Experience
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Business Analyst
LatentBridgeMar 2021 - Dec 2021Operating as a key member of contact center applications team, involved in managing and maintaining all applications using by contact center (UCCE, NICE call recording solutions, Dashboards and WFM)
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IT Application Specialist
Symantec Full-timeDec 2014 - Dec 2019• Operating as a key member of contact centre applications team, involved in managing and maintaining all applications using by contact centre (UCCE, NICE call recording solutions, Dashboards and WFM) • Involved in gathering, understanding and analyzing the contact centre data such as Calls, Cases, Call recordings and Chat support. • Analyzing the real-time and historical reports and making some dashboards for Supervisors to improve their productivity. • Major role in developing and rolling out flexible and reusable automation around Web Applications, Desktop, Excel Applications using RPA.
Education
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Master of Business Administration - MBA
Bharati VidyapeethNov 2016 - Nov 2018Activities and Societies: Student coordinator (2016-2018)
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Bachelor of Technology (B.Tech.)
University College of Engineering TindivanamNov 2010 - Nov 2014Activities and Societies: Student coordinator (2012-2014), College cultural and annual day (2013,2014) Event Organizer (2010-2014) : Dotz v2.0 - National level technical symposium, DroidHunt - Android workshop by Google developers Chennai. Hosting Panel Coordinator - University colleges graduation day Event (2014).