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I am a seasoned Restaurant Manager having 20 yrs of experience in the hospitality industry in various roles with renowned chain of hotels accross India.Have through knowledge about restaurant operation,F&B costing.I have also done Digital Marketing course and got experience in SEO, Social Media Marketing.


  • Restaurant Manager

    Citizen Hotel, Mumbai
    Nov 2019 - Oct 2020

    • Leading a team of 70 staff members from various functions – Bar, Kitchen, procurement, serving, and guest services in providing stellar dining experience to patrons. • Successfully conceptualized and executed 4 promotional events in the span of a single quarter leading to 15% increase in QoQ sales. • Analyzed trends to create bottle service menus that met all customer and stakeholder needs. • Implemented constant personalized feedback mechanism leading to zero escalation or complains from guests. • Maintained constant healthy communication between team members resulting in increased team satisfaction.

  • Assistant Restaurant Manager

    Best Western Hotel Sahil, Mumbai
    Jul 2013 - Nov 2019

    • I was responsible for leading a team 60 staff members ensuring a delightful dining experience for all in-house guests at the Best Western Hotel. • During the span of 6 years, I worked with my team in successfully delivering several private events, from conceptualization to execution. • Spearheaded the seasonal operational planning of the restaurant including staffing and inventory. • Have been instrumental in introducing take-away and home-delivery in partnership with food delivery service providers. • Received consistent good feedback on food and quality of service from the patrons – 4.6-star rating in TripAdvisor.

  • Assistant Restaurant Manager

    KFC Restaurant, Mumbai
    Dec 2009 - Jul 2013

    • Launched and operationalized a new KFC outlet in Mumbai-Nasik highway • Built sales forecast and schedules to reflected productivity targets. • Oversaw shift operations and cost controls for the outlet. • Developed and maintained exceptional customer service standards. • Conducted Annual Performance Reviews for Junior Management Staff and Hourly Team Members. • Actively participated in different audits like CER, CMS, TMTS of the restaurant.

  • F&B Associate

    Oberoi Airport Service, Clipper Lounge and Bar, Mumbai
    Oct 2006 - Jul 2009

    • Ensured top class service to Business and First-Class passengers for 20 different airlines operating from Mumbai. • Verified beverage knowledge in a wide selection of wines, liqueurs, domestic beers and imported beers. • Prepared and maintained various daily reports, including lounge access reports. • Trusted with increased responsibility and management training throughout tenure. • Regular monitoring of FLR (Foreign Liquor Register) books in the bar.

  • F&B Team Leader

    Rodas an Ecotel Hotel,Powai, Mumbaii
    Oct 2003 - Oct 2006

    • Have been responsible for a team of 30 server, runner, and bar tender running day to day operations of the restaurant. • Ensured no higher than a 15% beverage cost for the venue through successful cost control and menu design. • Ensure regular training & grooming of the team members about the products & services provided in the restaurant.

  • F&B Associate, F&B Executive, Banquet Manager

    Various Five Star Properties accross India.
    Apr 2000 - Sep 2003

    After completing my formal trainings and education in Hospitality Management, I worked with various renowned brands across India. During this period, my focus was around picking up varied experiences across different roles in Food and Beverage service department.


  • Certificate course in Digital Marketing

    Digi University
    Oct 2020 - Nov 2020

    Done certificate course in Digital Marketing.

  • Diploma in Hotel Management

    IIAS School Of Hotel & Tourism Management, Siliguri, West Bengal
    Feb 1997 - Apr 2000

    Done 3yrs Diploma in Hotel Management from West Bengal.

  • 10+2 Higher Secondary Examination

    Govt.Boys Higher Secondary School
    Mar 1994 - May 1996

    Completed my Higher Secondary Examination from Assam.

  • 10th HSLC

    Silchar Collegiate School
    Feb 1984 - Mar 1994

    Completed my HSLC Examination from Assam Board.