A Post Graduate from IHM Mumbai trained in excellent Customer Service. More than 15 years of Hospitality & Retail Management experience. Rich in Operations Management, Customer Service, Agency Management, Training Co-ordination, Managing Internal & External Relations and MIS Reports.
Experience
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Manager Operations
High Street Phoenix MallMar 2018 - Sep 2020Managing Daily Mall Operations, Handling Customer Complaints & Feedback, Retail Relations, Ensuring proper deployment of Agency Staff for Customer Service Desk & HK, Training & Development of Agency Teams, Billing, Attendance & Compliance of HK, Customer Service & other facility teams, Co-ordination with different departments for Fitout & De-Fitout of Stores, Checking of Customer Ingress & Egress as well as Traffic Regularisation on peak days, Daily Reports & Monthly MIS Monitoring, Facility Snags & Timely Resolution.
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Assistant Manager Operations
High Street Phoenix MallAug 2015 - Mar 2018Managing Daily Mall Operations, Handling Customer Complaints & Feedback, Retail Relations, Ensuring proper deployment of Agency Staff for HK, Training & Development of Agency Teams, Billing, Attendance & Compliance of HK, Co-ordination with different departments for Fitout & De-Fitout of Stores, Checking of Customer Ingress & Egress as well as Traffic Regularisation on peak days, Preparation of Daily Reports & Monthly MIS, Facility Snags & Timely Resolution.
Education
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Post Graduate Diploma
Institute of Hotel Management, MumbaiMay 2004 - Apr 2005Post Graduate Diploma in Accommodation Operations & Management. Specialisation in Front Office & House Keeping.
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Bachelor of Commerce
Clara's College of CommerceJun 2002 - Apr 2003TY BCOM. Specialisation in Financial Accounting & Auditing.
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Higher Secondary Certificate
Clara's College of CommerceJun 1999 - Apr 2000HSC - Financial Accounting & Auditing.
