Working as a service delivery manager . Serving as the coordinator for the entire delivery team and having direct interaction with the client to understand and cater their needs better

Worked as an Incident and Process Manager for Internal as well external customers for Ericsson.

Served as coordinator for the entire ITSM process team and having direct interaction with the client to understand and provide value to business and achieve high customer satisfaction. Managing a team of Incident ,problem and change Managers .

Working as an Incident and Problem Manage taking care of high priority issues and getting to the root cause to resolve the issue .