• Inter-departmental coordination for customer issues. • Handling Massimo Dutti(Luxury Brand) Tele-orders (store-customer-finance-store). • Monthly reports to Human resources and Managing Director for the volume of complaints. • Preparing presentations and training modules for CEM(Customer experience manager) training. • Solving customer issues for stores and liaison with regional heads of stores PAN INDIA for quality and other issues.

• Handling customers and resolving customer issues. • As Guest relations executive, taking feedbacks and making daily reports/logs to departmental heads and General Manager of the Hotel. • Following process of guest cycle from arrival to departure and smooth functioning of check-ins/check-outs. • Checking daily discrepancies and following up for the same. • Taking handovers from previous shift for logs/payments etc and giving the same at the end of the current shift. • Coordinating with internal departments of the hotel for various activities and issues.

• Learning & Development - Appraisals of trainees and attendance updation - Handling trainings & orientation of new joinees/trainees. - Preparing for Monthly audits for types of trainings. - Assessment of employees on safety and hygiene. - Completing joining formalities and clearances. - Handling interviews. - Upkeeping reports, files and other documents. • Front Office Operations - Updating C-forms and Arrivals & departures register. - Preparing for VIP/Group arrivals and check-in. - Following on discrepancies and coordinating with internal departments. - Handling all sorts of customer queries and guiding them. - Blocking rooms with special needs as per reservations.