• Client and IBM custodian of the IT services and delivery. Accountable for the end-to-end service operations and delivery of IT services to the DCG business supported by 8000+ desktops, laptops, 5000+ servers, 400+ databases, 300+ middleware instances, and 80+ business-critical applications. • Managed Client relationships, Vendor and Service provider engagements through weekly/monthly governance meetings. • Lead complex programmes and projects. Adept in creating business case, developed IT operations roadmaps, maintained and transformed service delivery strategy aligning it with broader IT and enterprise vision. • As a certified Service Integration and Management (SIAM) Professional, have pioneered SAIM function adoption in clients organisation and played a key Vendor & Partner relationship, Service Integrator role in managing and conducting performance reviews with suppliers, vendors and internal IT 10+ service providers (Internal IT, IBM, Accenture, BT, Capita, AT&T, SAP, Convergence Group, Vodafone, O2, EE) on behalf of the client to provide end to end service & stakeholder management. • Accountability of both business and senior IT stakeholder management from client organisation covering operational delivery, availability and stability owning all aspects of the end-to-end service by providing clear, ownership for all IT and business-facing services within the service portfolio. • Participated in contract negotiations, commercials and budget management. • An IT advisor/consultant adept in IT Consulting, providing expertise, ITSM guidance, and making/contributing to the strategic decisions around trending technologies, tools, process, service operations strategies to enable major business change processes through IT enhancements digitalisation projects. • Highly experienced in management of software licensing, hardware and service contracts negotiation, renewals and budget management. • Managed excellent operational and strategic relationship with the senior business (clients), IT and partner stakeholders through weekly and monthly governance meetings including service performance review, SLAs, KPIs, CSIPs and address issues, explore opportunities for improvements and drove continuous improvements, service excellence and innovation across IT. • Managed end-end infrastructure application delivery for multiple Fortune 500 companies with contract value ranging from $100 to $280 million per year. • Managing IT staff, with responsibility for hiring, evaluation, training, guidance, and disciplinary procedures. Service desk function, and a team of 20+ major incident managers. Acting as an IT escalation point for a team of 100+ Technical support resources (onshore and offshore) across various platforms delivering IT service to the DCG customer • Provide leadership to the delivery support, project teams, and manage resources to innovate, develop plans and strategies to deliver, enhance quality services, projects, and solutions to support the client organization.