worked on an initiative titled 'HBR Ascend ambassador program'. the initiative aimed at supporting HBR Ascend's mission of career oriented management skill development among students and young professionals. Spreaded awareness and shared perspective among the peer network.

• Handling customers and resolving customer issues. • As Guest relations executive, taking feedbacks and making daily reports/logs to departmental heads and General Manager of the Hotel. • Following process of guest cycle from arrival to departure and smooth functioning of check-ins/check-outs. • Checking daily discrepancies and following up for the same. • Taking handovers from previous shift for logs/payments etc and giving the same at the end of the current shift. • Coordinating with internal departments of the hotel for various activities and issues.

• Inter-departmental coordination for customer issues. • Handling Massimo Dutti(Luxury Brand) Tele-orders (store-customer-finance-store). • Monthly reports to Human resources and Managing Director for the volume of complaints. • Preparing presentations and training modules for CEM(Customer experience manager) training. • Solving customer issues for stores and liaison with regional heads of stores PAN INDIA for quality and other issues.

• Learning & Development - Appraisals of trainees and attendance updation - Handling trainings & orientation of new joinees/trainees. - Preparing for Monthly audits for types of trainings. - Assessment of employees on safety and hygiene. - Completing joining formalities and clearances. - Handling interviews. - Upkeeping reports, files and other documents. • Front Office Operations - Updating C-forms and Arrivals & departures register. - Preparing for VIP/Group arrivals and check-in. - Following on discrepancies and coordinating with internal departments. - Handling all sorts of customer queries and guiding them. - Blocking rooms with special needs as per reservations.

• Training and Development - Preparing Monthly roasters for trainees. - Handling presentations for new joinees/trainees. - Property Visit and familiarisation of departments. - Completing joining formalities and clearances. - Restaurant and Kitchen Safety and hygiene checks.  Pre-arrivals activities and VIP/Group Check-ins.  Working on regular assessments of new joinees in the departments.  Updating guest registration cards and follow up with Duty Managers.  Attending daily briefings for daily revenues and any issues of the hotel.  Upkeep of lost & found of guest belongings.